1.      A non refundable deposit of £50 per week/caravan is required to confirm a booking. Payment can be via debit or credit card, cheques and postal orders must be received with in 5 working days after a provisional booking has been taken.

2.      Any remaining balance, including a £50 security bond, must be received four weeks before the start of your holiday break. If this time frame is not met we then reserve the right to re-advertise the caravan.

3.      A reservation form detailing all party names must be completed prior to the holiday start date. The main named hirer is responsible for all members of their party, ensuring that only those people named on the form will be allowed to stay in the caravan. Any infringement of this will mean a termination of the whole booking with no refund available.

4.      No bookings from young single sex groups or groups of youths under 25 can be accepted.

5.      No pets are allowed in any caravan, no exceptions

6.      Smoking is allowed but not in any bedrooms or bathrooms. Any burn marks will be treated as damage and dealt with any such.

7.      All caravans must be left in the same clean and tidy condition, with full inventory, as you found it on arrival, all cleaning materials and equipment is provided. All breakages, faults or problems are to be reported on arrival or as soon as possible.

8.      At the end of your holiday the caravan will be inspected and if the caravan is left as per section 7, the security bond will be returned in full by card or as a cheque by post. If this is not the case then part of, or all of your security bond will be lost, dependant on the time and resources needed to correct the situation. This also applies to any damage, accidental, wilful or through neglect caused to the caravan or its contents, including loss caused by any member of your party. This excludes mechanical or electrical breakdowns due to normal use.

9.      Once we have received your balance, plus security bond it is accepted that the named hirer has agreed to the full terms and conditions as applicable at the time of your booking and holiday. Refunds will only be considered in certain circumstances and at the owner’s discretion. In the event that a caravan becomes unavailable due to circumstances beyond our control a full refund will be given.

10.  Caravan arrival and departure times will be notified individually dependant on the specific site arrangements.

11.  The site has the right to terminate any holiday if the general behaviour, or noise level of any party, is unacceptable to them and complaints have been received.

12.  The owner and site representatives are relieved of any liability for personal injury, goods left, lost or stolen before, during and after the booking has been completed. We advise you to insure yourselves if not covered.

13.   The owner’s, and their representatives, decisions are final and binding. We reserve the right to alter future arrangements dependant on market conditions.

 Please note:

Once we have received your balance, plus security bond it is accepted that the named hirer has agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday.

If you are not sure of anything or want further information or clarification please contact us.

Email: sales@kelaycaravans.co.uk. 

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